Refund Policy

1. Overview

GamerThor sells digital game keys, which are non-tangible digital products. Due to the nature of digital goods, our refund policy follows specific rules in accordance with the EU Consumer Rights Directive and applicable consumer protection laws.

2. Refund Eligibility

Keys You Have Not Revealed

Until you reveal your key in your account, you can cancel your order at any time and get a full refund. This goes beyond the 14-day cooling-off period that the EU Consumer Rights Directive provides for online purchases.

If our distributor is temporarily out of stock, we email you and you choose: wait for the restock, or cancel for a full refund.

Redeemed or Activated Keys

Before we deliver a key, checkout asks you to confirm two things separately: that you want it delivered immediately, and that you understand this ends your 14-day right of withdrawal for that key once you reveal or redeem it. We record that confirmation with your order.

On that basis, once a game key has been revealed, redeemed or activated on its platform (for example Steam), it is non-refundable: activation consumes the key and it cannot be resold or reissued. If you never gave that confirmation, the 14-day right applies in full.

The statutory withdrawal notice and the model withdrawal form set out how to exercise that right.

3. Non-Refundable Cases

Refunds will not be granted in the following situations:

• The game key has been redeemed or activated
• The game key has been revealed and copied from your account
• The purchase was flagged and confirmed as fraudulent activity
• You changed your mind about the game after activation (buyer's remorse on activated products)

4. Defective Keys

If you receive a key that is invalid, already used, or does not work as described, you are entitled to a replacement or full refund regardless of the 14-day period. Please report the problem to our support team promptly, with proof of the issue (for example, a screenshot of the error when you try to redeem the key). Your statutory rights are not affected.

5. How to Request a Refund

To request a refund, please:

• Send an email to [email protected]
• Include your order number (found in your account or confirmation email)
• Specify the reason for the refund request
• Include any relevant screenshots if applicable

6. Processing Time

Once your refund request is approved:

• GamerThor: we issue the refund within 2 business days.
• Arrival: it then takes usually 5-10 business days, depending on your bank, to appear in your account.

Refunds are issued to the original payment method used for the purchase.

7. Contact Us

If you have questions about our refund policy or need assistance with a refund, contact us at [email protected].